Support

One address, one human: hello@dunio.world. We answer within two working days, usually faster.

Orders & refunds

• Change your mind before your card launches: full refund, no questions. Just write us with your order email.
• Card never arrived in the mail: tell us; we send another.
• Card went quiet out in the world: that's the journey - but you will always receive your card: if it stays silent, we print its twin and mail it to you with the partial story inside.
• It never woke at all: we relaunch it with you, free.

Chapters & the story

• Edit or remove your own chapter with the private link in the email you received when you wrote it. Lost the link? Write us from that same email address.
• Want something taken down that concerns you? Use the same address; takedowns are handled by a human, quickly.

Accounts

• Locked out? Use the sign-in link on the login page - your email is the key.
• No email on your account and password lost? We warned it was a card dropped in the sea - but write us anyway; if you can prove the account is yours, we'll try.
• Delete your account: one email, done within a week.

Found a card?

Scan it - the card explains itself. If it seems lost or abandoned, its story page shows how to send it home.